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Getting a Quick Response From My Mississippi Personal Injury Lawyer’s Office

Chhabra & Gibbs, P.A. > Blog  > Getting a Quick Response From My Mississippi Personal Injury Lawyer’s Office

Getting a Quick Response From My Mississippi Personal Injury Lawyer’s Office

Response by text

Technology has advanced at a rapid pace for decades. When injured on the job, or as result of a car accident or personal injury in Mississippi, look for a lawyer that can provide clients with fast communication and aggressive representation.

Our firm uses a texting platform to expand our ways of reaching out to clients and to improve the client’s ability to reach us and get a quick response. This can speed up our communications with clients in 3 ways.

1. Quick response 24/7: Our incoming line for Chhabra and Gibbs, 601-948-8005 is now a call and text line. If you call us and all lines are busy, you can text the number. The texts are monitored 24/7 by the Client Care Team (CCT) and texts are forwarded to the appropriate intake or legal team almost immediately. The client will receive a text back, that their message has been forwarded to their team. If the text is urgent, every effort is made to get ahold of their attorney, even if it is after hours or on the weekend. Texting the main line offers a big advantage if the client can’t get thru on the mainline. The response is quick and urgent texts 24/7 get immediate action.

2. Bypass Reception desk: Each legal team now has their own text number. This means the client can text directly to their paralegal’s desk and expect a response. When the client contacts the paralegal directly, they bypass reception and get straight to their team. Many times, the client’s attorney tries to call the client and they are not available (i.e. at work, in a doctor’s office, ect.) Texting is a big advantage in getting into quicker contact. It is important to add your team’s text number as one of your contact numbers for Chhabra & Gibbs.

3. Group Announcements: The Client Care Team also has their own text number 833-873-7515, with a list consisting of all of our settled clients for the last few years. This number is used to inform settled clients of specials events, contests and promotions. This number is for settled clients only, as current clients have signed a “no social media” agreement, while their case is open.

 

If you or a loved one are injured as a result of the fault of someone else, and if you are looking for a firm with advanced technology, ability to communicate quickly, and a desire to meet client needs, call or text our Mississippi injury attorneys today at 601-948-8005 for a free, no obligation, confidential consultation today.

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